Often a page in known to be working and yet someone complains that they can not get the same page in it’s entirety that others have recently visited.  In some of these cases the problem is the browser settings or installed features that are causing the problems.

A common problem that can occur on any website is that a cached portion of a corrupted webpage is stored and needs removed from the browsers cache.   Clearing the cache is the first step in troubleshooting web browser problems.

When you visit a web page with your web browser it caches the layout and graphics of the pages to files on your hard drive. When you open these pages again within a short period of time it will show you the cached version if the content of the page hasn't changed. This is done to speed up the page rendering process since loading images from a hard drive is potentially faster than loading them from internet. Sometimes, that cache gets corrupt or the web browser fails to recognize new changes on the remote web page. In such situations you may be looking at an outdated cached version of the page or you may see garbled images or text or the elements of the web page may be missing altogether. You will need to clear the cache to force the browser to reload the pages.

Video for clearing the cache in Internet Explorer 7:

Are all the features that the page requires installed?

Flash & Java

http://get.adobe.com/flashplayer/

http://www.java.com/

Trusting a specific site and enabling more browser functionality via a Trusted zone.

The Trusted sites zone is a security zone for sites that you think are safe to visit. You believe that the site is designed with security in mind and that it can be trusted not to contain malicious content. To add or remove sites from this zone, you can click the Sites… button. This will open a secondary window listing the sites that you trust and permitting you to add or remove them. You may also require that only verified sites (HTTPS) can be included in this zone. This gives you greater assurance that the site you are visiting is the site that it claims to be.

For a more fine-grained control over what features are allowed in the Trusted zone, click the Custom Level button. Here you can control the specific security options that apply to the Trusted zone.   Be sure that the Trusted Sites is highlighted and you are enabling features only to the Trusted Sites zone (picture below).

For example ActiveX can be Enabled by selecting Enable for Run ActiveX controls and plug-ins (picture below).